Front Desk Receptionist

Bintulu Government Liaison Centre coordinates between residents and local agencies through a community services support office. Members of the public come to us for help navigating official processes, often unsure of where to even start, so a warm and capable first point of contact matters enormously to how the whole service is experienced. The front desk genuinely sets the tone for everything that follows, and we take that responsibility to our community seriously.

We need a Front Desk Receptionist to greet visitors, direct enquiries, and manage appointment scheduling at our community services office. The role suits a friendly, patient, and organised person who genuinely enjoys helping people and can stay calm during busy periods. You'll be the first face residents see when they arrive, and you'll help make what can be a confusing and stressful process feel approachable and manageable for the community we serve every day.

Key responsibilities

• Greet visitors warmly and direct them to the appropriate service counter
• Manage appointment scheduling for the range of community services offered
• Answer general enquiries by phone and in person patiently and accurately
• Register walk-in visitors and manage the waiting queue fairly and calmly
• Maintain a tidy, welcoming, and well-organised front desk area
• Distribute forms and explain basic requirements clearly to the public
• Support back-office staff with light administrative tasks during quieter periods

What we offer

• EPF, SOCSO, and medical coverage
• Stable weekday working hours
• Meaningful community-facing work
• Supportive team environment

Requirements

• SPM or an equivalent qualification
• Friendly, presentable, and genuinely comfortable dealing with the public
• Basic computer literacy for appointment scheduling and record-keeping
• Good spoken Bahasa Malaysia and English; local dialects a strong advantage
• Patient and composed, even during busy periods