Community Outreach Officer (Contract)

Bintulu Government Liaison Centre runs community engagement programmes that coordinate residents with local agencies. Much of our real impact happens outside the office — in village halls, community centres, and door-to-door conversations — where trust is built patiently and face to face. This outreach work is how we make sure services actually reach the people who need them most, including in the less accessible communities around Bintulu that are easily overlooked by centralised services.

This is a twelve-month contract role coordinating community engagement sessions and processing resident enquiries, including regular travel to nearby villages. It suits someone personable and self-directed who is comfortable working across diverse communities and building relationships entirely from scratch. You'll act as the bridge between residents and the agencies meant to serve them, and you'll see the direct, tangible results of your work reflected in the community you support throughout the contract.

Key responsibilities

• Coordinate and run community engagement sessions across nearby villages
• Process and route resident enquiries accurately to the correct agency
• Build trusted relationships with village leaders and community groups
• Prepare clear outreach reports, attendance records, and simple case notes
• Gather community feedback and relay it constructively to relevant agencies
• Help residents understand and access available services, schemes, and forms
• Coordinate the logistics for outreach events and mobile service sessions

What we offer

• Travel allowance
• Statutory contributions for the contract term
• Rewarding community-impact work
• Field-based variety

Requirements

• Diploma or Degree in Social Science, Public Administration, or a related field
• Comfortable engaging respectfully with diverse community groups
• Willing to travel regularly to nearby villages for outreach sessions
• Good spoken Bahasa Malaysia, English, and ideally local dialects
• Self-directed, personable, and genuinely community-minded